STRATEGY, DESIGN & IMPLEMENTATION | JOURNEY TEAM MANAGEMENT | COLLABORATION DRIVER
Service design strategist who transforms complex enterprise challenges into measurable member value. My approach is built on three core beliefs:
01
Systems thinking drives coherent experiences.
I create service blueprints and journey maps that bridge frontstage and backstage, connecting member needs to operational capabilities across the entire ecosystem—not just isolated touchpoints.
02
Vision must meet operational reality.
Strategic ambition means nothing if it can't be delivered. I ensure every service design is grounded in real-world constraints, scalable, and backed by metrics that prove business impact.
03
Influence requires storytelling + evidence.
I influence senior stakeholders and cross-functional teams by pairing compelling narratives with data-driven metrics—building alignment and driving decisions through empathy and proof.
WHAT MY PARTNERS SAY
Transformative Leader Driving Human-Centered Innovation
Dr. Fabiola Corvera-Stimeling
VICE PRESIDENT - CUSTOMER EXPERIENCE
Strategic Innovator Merging Marketing & UX for Impactful Solutions
Les Meyer
SENIOR LEADER - UX RESEARCH & DESIGN STRATEGY
“Elizabeth “Libby” is an exceptional experience strategist whose leadership and expertise in enterprise experience management were vital to our success. She has an extraordinary ability to deeply understand human behavior and how we process experiences, transforming these insights into actionable design strategies that deliver meaningful value for both customers and the organization. Libby doesn’t just design experiences—she empowers cross-functional teams to co-create transformative solutions through her visionary leadership, ensuring the customer remains at the center of every decision.”
Elizabeth leverages a unique mix of marketing and UX Design skills to effectively influence customer experience and product strategies. Her ability to blend consumer insights and business acumen make her a credible thought partner who is trusted for her advice at all levels of the organization. She thrives in highly ambiguous environments and finds creative approaches to difficult business problems.
She's also a pleasure to work, creating strong relationships with her teammates and stakeholders. I would highly recommend Elizabeth for any strategic user experience, product design, or marketing role.”
